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Exploring Operational Excellence at Ricoh UK: A Journey of Continuous Improvement

Updated: Nov 12

Nestled in Telford, Ricoh UK Products Ltd (RPL) stands as a beacon of excellence in the print and imaging solutions sector. Since its inception in 1983, the site has been a hub of innovation and growth, continuously pushing the boundaries of operational excellence. Central to this success is "The Ricoh Way Production System" (RWPS), introduced in 2013. This system seamlessly blends the company's values with a steadfast commitment to continuous improvement, sustainability, and employee engagement.


A recent benchmark assessment by the Manufacturers Network underscored Ricoh's Telford site as an exemplary model of operational excellence. The assessment highlighted the site's strengths, including a highly engaged workforce, a structured approach to safety and well-being, and a robust alignment of strategic goals across all functions.


For manufacturers keen on exploring best practices in operational excellence and continuous improvement, Ricoh's Telford site offers invaluable insights. The visit is perfect for companies aiming to cultivate a high-performing culture through engaged teams and a dedication to innovation and operational excellence. It provides practical lessons on leading lean improvement programmes and nurturing a culture of continuous improvement.


Visit Itinerary:

9:00

Arrival, induction, and refreshments

9:30

Host site welcome and introductions

9:45

Host site presentation: products, processes, and lean journey

10:15

Introduction to Operational Excellence by Manufacturers Network, covering culture and behaviour, principles > systems > tools, assessing behaviours at the Gemba, and questioning techniques

11:00

Preparation for shop-floor visit

11:15

Shop-floor visit

13:00

Lunch

13:45

Q&A session with site leadership team

14:45

Key learnings and takeaways

15:30

Conclusion and departure


The following insights provide a glimpse into the innovative practices at Ricoh UK, making this visit a valuable opportunity for anyone looking to enhance their understanding of manufacturing excellence.


  • Explore Operational Excellence: Witness firsthand how Ricoh UK has embedded the Ricoh Way Production System, emphasising continuous improvement and people engagement, leading to a mature and efficient operational environment.

  • Innovative Environmental Practices: Discover Ricoh UK's proactive approach to sustainability, including their commitment to the Sustainable Development Goals and early adoption of renewable energy sources like solar and wind power.

  • Strength in Partnerships: Learn from Ricoh UK's successful partnerships with industry leaders such as Toyota and Deloitte, showcasing effective collaboration and value-driven procurement strategies.

  • Empowering People and Culture: Experience Ricoh UK's strong culture of employee engagement and development, supported by initiatives like the bespoke ED&I programme and the well-regarded apprenticeship scheme, fostering a motivated and capable workforce.



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